Support
Warranty, service and parts
Water Master covers the pump and frame. The engine maker covers the engine. Here is how long each lasts and who to contact.
Warranty by model
| Model | Type | Pump and frame | Engine | Engine warranty |
|---|---|---|---|---|
| MH15-SHP | Fire fighting | 24 months | Honda GX160 | 36 months (Honda GX) |
| MH215-SHP | Fire fighting | 24 months | Honda GX200 | 36 months (Honda GX) |
| MYD15HPE | Fire fighting | 12 months | Yanmar L70N | 12 months (Yanmar) |
| MH10-2 | Transfer | 12 months | Honda GX25 | [engine warranty] |
| MH20-2 | Transfer | 12 months | Honda GX160 | 36 months (Honda GX) |
| MH30-2 | Transfer | 12 months | Honda GX160 | 36 months (Honda GX) |
| MH40-2 | Transfer | 12 months | Honda GX270 | 36 months (Honda GX) |
| MH40E-2 | Transfer | 12 months | Honda GX270 | 36 months (Honda GX) |
| MH30T-2 | Trash | 12 months | Honda GX270 | 36 months (Honda GX) |
| MH40T-2 | Trash | 12 months | Honda GX270 | 36 months (Honda GX) |
| MH40TE-2 | Trash | 12 months | Honda GX270 | 36 months (Honda GX) |
Engine warranties follow each manufacturer's terms and can change without notice.
How to make a claim
Pump or frame
Contact the dealer you bought the pump from. Not sure where it came from? Call us on 1300 833 513.
Engine
Contact your nearest engine dealer: a Honda engine dealer for Honda engines, a Yanmar dealer for the Yanmar engine.
What is not covered
- Normal maintenance items
- Consumable parts
- Damage from abuse or lack of maintenance
- Damage from unauthorised servicing
- Use that does not follow the instructions in your Owner's Manual
Spare parts
Engine parts
Available from the engine manufacturer's dealers.
Servicing and manuals
Servicing
Take your pump back to your place of purchase, or call us and we will suggest the best place to have it serviced.
Before every start
Check the oil level before each start. Service intervals vary by model, especially with long running, so follow your Operator's Manual.
Lost your manual?
Email info@watermaster.com.au with your details and model, and we will send a replacement Operator's Manual free of charge.
Warranty questions
Questions about a pump?
Call 1300 833 513 or email info@watermaster.com.au.