Question 1

Should I choose a transfer pump or a fire fighting pump?

Accepted Answer

If you need a pump mainly for transferring water but also want it as a backup for fire defence, choose a fire fighting pump. It transfers water well too.

Question 2

When do I need a trash pump?

Accepted Answer

When the water carries solids or debris, such as flood water, effluent or slurry. Our trash pumps pass solids up to 25 mm or 28 mm.

Question 3

What does max head mean?

Accepted Answer

The total height a pump can move water, counting the suction height and the lift. At max head the pressure is zero.

Question 4

Should I buy petrol or diesel?

Accepted Answer

Petrol pumps are lighter and cost less. Diesel is more fuel efficient, suits long running and is less flammable.

Question 5

What are the pumps made of?

Accepted Answer

Our fire fighting and transfer pumps are cast aluminium. Our trash pumps are cast iron.

Question 6

Where do I find my nearest dealer?

Accepted Answer

Use Find a dealer on this website, or call 1300 833 513.

Question 7

How much does a Water Master pump cost?

Accepted Answer

Our dealers set their own prices. Contact your nearest dealer for a price.

Question 8

Can I buy a fire pump and hose kit together?

Accepted Answer

Yes. Your dealer can supply any of our 1.5″ fire fighting pumps with the FFK01-B hose kit.

Question 9

How often should I check the oil?

Accepted Answer

Check the oil level before each start. Filter and oil change intervals vary by model, especially with long running. Your Operator's Manual has the schedule.

Question 10

Can I connect a fire fighting pump to a roof sprinkler system?

Accepted Answer

Yes. A fire fighting pump can supply a sprinkler system on the roof of your house, which helps protect it during a bushfire.

Question 11

Can the pumps draw from a dam or tank?

Accepted Answer

Yes. All of our pumps are self priming and draw from a static water source through a suction hose.

Question 12

What is covered under my warranty?

Accepted Answer

If the pump is used in line with the Operator's Manual, we cover all pump parts within the warranty period. Engines are covered by their maker.

Question 13

Where can I get spare parts?

Accepted Answer

Pump parts come through our dealer network Australia wide. Engine parts come from the engine manufacturer.

Question 14

Where can I get service and support?

Accepted Answer

Call us toll free on 1300 833 513 or email info@watermaster.com.au. For servicing, go back to your place of purchase, or contact us and we will suggest where to take your pump.

Question 15

How do I get a replacement Operator's Manual?

Accepted Answer

Email us your details and we will send a replacement free of charge.

Questions we get asked

Choosing a pump

Buying

Using your pump

Warranty, parts and service

Questions about a pump?